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| ******************************** Week 3, 2005 THE BEST SELLERS (recent popular articles -- aller savoir pourquoi, mais ceux-ci plaisent encore !): B*) CNN/Global Office: Divided by an uncommon language [Des salariés poursuivent la filiale française de GE pour non-respect de la loi Toubon sur l'emploi de la française.] 2*) The Economist: The software-development industry [Il est de plus en plus de difficile de concevoir des logiciels.] 6*) Test for dementia [Un petit test pour la démence. Il faut surtout ne pas prendre trop de temps pour répondre, mais réagir spontanémment.] |
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| ******************************** THIS WEEK'S TEXTS: Summary 1) Daralhayat: English Doormat Prize [Les gagnants du fameux prix de la carpette anglaise sont publiés.] 2) International Herald Tribune: Writing clear English [Les entreprises américaines renvoient leurs salariés à l'école pour apprendre à écrire convenablement un anglais déformé par l'e-mail et les SMS.] 3) New York Times: Eye Jewelry [Ames sensibles, s'abstenir : la dernière mode est l'insertion de bijoux dans le blanc de l'oeil.] 4) The Economist: Intellectual property [Il faut réformer les régimes de propriété intellectuelle. 5) The New York Times/Consumed: Only disconnect [Etre branché en permanence ou non ? 6) The Los Angeles Times: New FBI Software May Be Unusable [En liaison avec le thème des difficultés à développer de nouveaux logiciels, un nouvel logiciel développé pour l'antiterrorisme FBI ne marchera jamais, d'où dépassements de budgets et retards importants. |
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******************************** Wednesday, November 24, 2004 Posted: 1115 GMT (1915
HKT) PARIS, France (AP) -- General Electric employee Nadine Meslin says dealing with computer software in any language is tricky, but it's even worse when you're French and the jargon is in English. So what's the answer? Sue! French employees of a GE branch that makes medical equipment, tired of struggling with company e-mails, manuals and meetings in English, took their fight to court on Tuesday -- the latest flare-up in the French language's struggle to maintain linguistic pre-eminence, at least at home. "It is really for work purposes, so we can do our jobs competently," Meslin, a GE Healthcare marketing assistant who also represents the CGT trade union, said of the court action. "It is in no way a question of pride." Pride, nevertheless, has a lot to do with French discomfort over the creep of English, both here and elsewhere in the world. A French law aimed at fending off English usage in business and on the airwaves marked its 10th anniversary this year. French-language defenders keep an eagle-eye out for transgressions such as -- quelle horreur! -- English-language advertising. The Web site of the Defense of the French Language, a group partly financed by France's Culture Ministry, even has a page titled "Museum of Horrors" showing photos of English-language billboards on buses, at train stations, airports and that most iconic of French institutions, the Paris Metro. On Wednesday, it and other groups are to award their annual English Doormat Prize for perceived offenses against the French language. Last year's winner was an academic who promoted teaching in English. The 2002 award went to the esteemed Le Monde newspaper for running weekly excerpts in English from the New York Times. This year's candidates include the head of the French Football Federation for using the song "Can You Feel It?" as a national team anthem, luxury goods firm Dior for promoting perfumes in English and European Central Bank President Jean-Claude Trichet for giving a speech in English. GE Healthcare based its court complaint on the Toubon Law, introduced in 1994, which makes French mandatory in a variety of situations, ranging from advertising to workplace documents employees need to do their jobs. The latter must be written in French but can be accompanied by translations. The employees claim English has become the main language
in their branch of GE in recent years for instruction manuals, company
e-mails and meetings. Older employees, hired when English was not a requirement,
find it particularly hard to adapt, they claim. Employees contend safety is also an issue because technicians may incorrectly assemble medical machines sold by the firm if they don't understand instruction manuals. A 1998 study by the national statistics agency INSEE backs them up: it found that 64 percent of people aged 15 or above whose mother tongue is French say they have no working knowledge of English. In a statement, GE Healthcare said it provides employees with translations of business communications and French language tools. The firm employs more than 1,500 people from 45 countries at its site in Buc, near Versailles, and from there exports to more than 100 countries. "GE Healthcare is committed to upholding the highest standards when it comes to respecting local laws, customs and cultures in countries where it operates," the statement said. Employees say the company has made an effort since the complaint was filed in June, with all e-mails from management offered in English, French and other languages since September. The firm has also promised that a software package in French would be made available, employees said. Marceau Dechamps, vice president of the Defense of the French Language group, said the Toubon Law has proved effective in previous cases but lamented the number of French companies using English is increasing. French employees faced with English in the workplace "often don't say anything because they are scared of being judged poorly, of appearing backward, of compromising their promotion prospects. In meetings in English, they act as if they understood, even though they understood nothing or little," he said. Using French is a matter of economic efficiency, not just pride, Dechamps said. "People can only think and communicate clearly in their language. It's utopian to think tomorrow we'll all speak in the same language." And the Doormat Prize? Marc Favre d'Echallens, secretary general of the Right to Understand, one of the sponsors, promised results would be sent to reporters by "courrier electronique" and "telecopie" -- which many people in France prefer to call "e-mail" and "fax." |
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******************************** http://www.economist.com/displaystory.cfm?story_id=3423238 Most software projects fail to meet their goals. Can this be fixed by giving developers better tools? ON SEPTEMBER 14th, the radios in an air-traffic control
centre in Palmdale, California shut down, grounding hundreds of flights
in southern California and Nevada, and leading to five mid-air encounters
between aircraft unable to talk to the ground controllers. Disaster was
averted because aircraft managed to communicate with more distant back-up
facilities. But why did Palmdale's radios fail? A glitch in the software
running the system meant the computers had to be re-booted every 30 days,
and somebody forgot to do so. But software running a mission-critical
system should not have to be restarted every month. The culprit: poor
design. As software has become more and more pervasive in business and government, and more complicated, the impact of poor software design has been steadily growing. A study earlier this year by the Standish Group, a technology consultancy, estimated that 30% of all software projects are cancelled, nearly half come in over budget, 60% are considered failures by the organisations that initiated them, and nine out of ten come in late. A 2002 study by America's National Institute of Standards (NIST), a government research body, found that software errors cost the American economy $59.5 billion annually. Worldwide, it would be safe to multiply this figure by a factor of two. So who is to blame for such systematic incompetence? Cost overruns and delays are common in numerous industriesfew large infrastructure projects, for instance, are completed either on time or on budget. But it is peculiar to software that billions of dollars can be spent only for nothing useful to result. At a very basic level, it is the fault of the software engineers who are writing the programs, and of their bosses. Even companies that specialise in software development suffer from delays and overruns. An obvious example is Microsoft: its Longhorn, the long-heralded successor to its Windows XP operating system, was originally scheduled for launch this year. Longhorn is now not expected before mid-2006, and many of its key features have been put off until 2007. The prevalence of such failures can be explained by one startling weakness: the tools available to software developers. As software projects have become more and more complicated, it has become impossible for even the most talented team of programmers to keep track of the millions of lines of code required. As long ago as the 1980s the industry began to rely heavily on software-development applicationsbasically, software that helps write software, for example by creating reusable modules that form part of broader processes. The problem is that these have simply not been up to the task. As a report in May by Forrester Research, another consultancy, succinctly put it: Corporate software development is broken. Dale Fuller, the boss of Borland, a software-development company, agrees. He also thinks he can fix the problem of weak tools. So does John Swainson, long in charge of software development at IBM and now bound for the top job at Computer Associates. John Montgomery, who runs such things for Microsoft, does not think the situation is quite so bad. However, he believes Microsoft has what it takes to commoditise common problems and so enable average software developers to write above-average programs. And a bevy of smaller companies offers solutions as well. The challenge facing all of these companies is how to create tools that are reliable, yet capable of dealing with millions of lines of code and requirements that can shift, sometimes alarmingly, during a project's lifetime. The importance of the software-development sector to business as a whole is huge. It is also an increasingly substantial business in itself (see chart). And, as Mr Montgomery points out, although selling software-development applications is profitable for Microsoft, it is also a way of winning new business. Better development tools mean more software is written for Windows, which in turn means more people are likely to use the operating system. Ditto for rivalsone reason IBM is making a big push to support development in various flavours of Unix (including in the open source versionie, software code that is non-proprietary and ostensibly free to anyoneLinux). Unix is a long-established operating system that remains the biggest threat to Windows. Three main trends are shaping the future of software development and giving hope to those who oversee big software projects. The first is awareness of the need to pay greater attention to the lifecycle of a piece of software, from the initial setting of requirements to ongoing implementation. The second trend is towards automating the testing of software. The NIST study estimates that $22.2 billion (more than one-third) of the cost of software failures could be eliminated simply by improved testing. The third trend is the emergence of open-source code, something embraced even by Microsoft, which is often seen by its many critics as the would-be nemesis of the open-source movement. The five-step program There are five steps involved in creating a piece of software: enumerating the requirements; designing the program; actually writing the code; testing it; and then deploying it. Traditionally and naturally enough, this was seen as a sequential process. However, Mr Swainson points out that by the time an organisation gets around to deploying a piece of software, its requirements have often already changed. This, he says, means that an iterative model, in which an organisation continually cycles through the five phases, makes more sense than the traditional waterfall which puts them in sequence. Although the consensus among software-development providers is that iterative models are the way forward, a note of caution is in order. A paper by Phillip Laplante and Colin Neill of Penn State University in the February issue of ACM Queue, a scholarly journal, claims that, in practice, the waterfall remains by far the most popular model. It may be that real change is lagging behind developers' marketing literature, or that the iterative approach is more style than substance. Borland, though, is betting its business on the success of the iterative model. In September it announced Software Delivery Optimisation, an approach that seeks to bring together all five bits of the development cycle, along with the people who are constantly making decisions about the project. At the heart of the system is management software called Themis (the Greek goddess of order), planned for release in the first half of 2005. Themis will have a module that turns models automatically into programming code. When code is written, it will instantly update the requirements input by the business developers. Mr Fuller says that this will transcend even the iterative model because the iteration will be so fast as to be seamless. As soon as a portion of the code is completed, it will be tested. As soon as requirements change, programmers will instantly change course. If that sounds a bit utopian, it is by no means unique. In October, IBM announced its newest package, called Atlantic, which is poised to compete with Themis. Atlantic is based both around IBM's own products and those of Rational, a company bought by IBM in December 2002 for $2.1 billion. Not to be left out, Microsoft will release a similar product called Visual Studio 2005 sometime in the first half of next year. The rhetoric of this rush of entrants into the marketplace is almost indistinguishable. This is partially due to the fact that, although they are competitors, and fierce ones at that, they are also collaborators. Mr Montgomery points out several bits of development softwareWS-Routing, for instance (which handles network routing) and WS-Security (you guessed it, security)that were developed jointly by IBM and Microsoft. Both firms trumpet that their development software is used by an impressive percentage of the world's largest companies, and both support the same basic standards, such as XML (a language for exchanging data on the web) and other web protocols. Indeed, so-called web servicesprograms that are meant to run on the web and be accessed by many computers remotelyare the primary battleground for the next generation of software-development applications. The business case rests on the view that almost anything can be done over the web. This is particularly true for the most common, commodity-type applications where most of the available revenues appear to be. Tick this box One snag is that, so far, web services have turned out to be much harder to deliver than their champions had hoped. Consider the example of a relatively simple challenge: enrolling 6m Americans living abroad who wanted to use the internet to cast their votes in the recent elections. America's Defence Department, which has responsibility for helping expats to vote, decided to launch a pilot program for 100,000 people, and even came up with an acronym: SERVE, or Secure Electronic Registration and Voting Experiment. In February, after $22m had already been spent, the project was abandoned. The software was judged to be too unreliable. The various efforts to prevent the occurrence of such disastersIBM's web-services platform is called WebSphere, and Microsoft's suite of development tools for web services is known as .NEThave more similarities than differences. IBM tends to favour Java as its native programming language, while Microsoft prefers C#, a language it developed itself. However, both firms' platforms support other languages. Borland claims that, being neutral, it does a better job, but marketing seems to be as important as technology when it comes to winning market share. That is why Mr Montgomery emphasises Microsoft's efforts to create an ecosystem of developers. He says that the company has spent, over the years, hundreds of millions, if not billions, of dollars investing in the Microsoft Developer Network. This is certainly a busy websitesome 3m developers a month visit to exchange programs and ideas, Mr Montgomery says. Indeed, some of the developers come up with products that compete directly with elements of .NET. What's more, Mr Montgomery says that the tools made by companies such as Component 1 and Infragistics are better than Microsoft's own, and that this is something Microsoft encourages. The small fry make millions of dollars by staying one step ahead of Microsoft, but the giant benefits because its overall ecosystem is strengthened. If software development in general is somewhat fragmented, in the area of software testing there is one clear market leader: Mercury Interactive, a company based in Mountain View, California. Other companies, especially IBM, are trying to make inroads into testing, and Mercury itself is trying to expand into other areas, particularly through an initiative called Business Technology Optimisation (yes, the initiatives all start to sound rather similar). That aims to do the kind of system-level integration at which companies such as Borland have traditionally been best. However, industry watchers say there is real promise in efforts to refine the testing process. There are two sorts of software testing. The first, unit testing, tests a very small subroutine to see that it does what it should. The second, functional testing, is actually trying to use the software. Unit testing is far more straightforwardit is easier to test if a brick will crumble than if an entire structure is sound. Functional testing, on the other hand, is trickyhow is one to know if the software is fully tested? However, according to Mercury, about 60% of the necessary functional testing can be automatedthings like repeatedly entering data. And automation allows the developers to explore a far larger number of test cases than would be possible by hand, in far less time. The gains are even greater when software is revisedold automated tests can often be re-used, whereas manual testers would have to start from scratch. The benefits of this approach are amplified by the transition to the iterative approachtesting is much more effective if its results can be easily re-integrated into the software. Indeed, there is a symbiosis here: the faster testing made possible by automation is easing the transition from the waterfall model to an iterative one. Hence the interest from IBM and Microsoft. An open-source solution? The third big industry trend is arguably the most promising of them all. As Mr Montgomery points out, there are two ways of thinking about open-source software development. The first is to see it as a business model, and the second is to understand it as a development process. Microsoft, he says, makes a large amount of source code available under a so-called shared-source licence, which grants users downstream a limited set of rights to modify and use the code. For purists, this is not enough. However, Mr Montgomery says it suffices to build the sort of community Microsoft wants, while retaining its ability to make a profit. (For instance, people are allowed to take the code, modify it and sell it, but only if it will be used on a Microsoft operating system.) IBM uses a similarly restrictive licence, but it has built its platform on top of Eclipse, a purer open-source framework for building integrated development environments. However, other companies, such as CollabNet, a firm based in Brisbane, California, are using a less restrictive licence, along the lines of what is traditionally thought of as open source, with only one exceptionthe licence allows for commercial use. Brian Behlendorf, founder and chief technology officer of CollabNet, says that the open-source ethos allows programmers, particularly those collaborating from different locations, to work together more efficiently. He contends that the freedom to tinker with and improve tools essentially without restriction is the best route to efficiency. Mr Behlendorf was a pioneer in the development of the well-known Apache open-source web server, so his views come as little surprise. Less predictably, they are shared by businesses not usually thought of as being open-source enthusiasts. For instance, CollabNet signed a deal earlier this month with Barclays Global Investors (BGI), a large asset manager, to provide it with development tools for the next three years. Mr Behlendorf points out that software-development companies, like software companies themselves, are moving towards a model of selling services rather than products. The tools that CollabNet uses are almost all open-source, but by paying rent, clients get the benefits of the company's expertise. It seems to work. BGI reports that since it first started using CollabNet two years ago, the time it takes to complete a project has halved. The three big industry trendslifecycle management, testing and open sourcecome together in a movement known as agile programming. This approach to software development was codified in a meeting in February 2001 in Utah when a group of programmers declared its allegiance to doing things quickly, using common sense and simplicity. The canonical example of what they are trying to avoid was a 1980s program called CONFIRM. Funded by a consortium of hotels, airlines and rental-car companies, it was meant to be a comprehensive travel-reservation system. After three and a half years and $125m, it was cancelled. The main principle of agile programming is that developers must talk to each other often, and that they must talk to the business people setting requirements equally often. Combine this with a short time-scaleideally agile proponents seek to deliver a working bit of software every few weeksand you have an accelerated, informal version of the iterative model. This means that no project can go on for years and produce nothinga fatally flawed project will be caught sooner. Gartner, a consultancy, estimates that agile programming will have a substantial impact on high-priority projects. Nonetheless, pessimists argue that the problems plaguing software development are so fundamental that none of the many innovations being pursued today will really make a difference. In mitigation, software engineering is still an immature discipline. It is just possible that the techniques now being pursued by Microsoft, IBM and their growing army of competitors will lead to a future where failure is an exception rather than the rule.
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******************************** Below are four (4) questions and a bonus question. You have to answer them instantly. You can't take your time, answer all of them immediately. Let's find out just how clever you really are. Ready? GO!!! (scroll down) -*-*-*- You are participating in a race. You overtake [dépasser] the second place person. What position are you in?
-*-*-*- Second Question: If you are in a race, and you overtake the last person, then you are?
Answer: If you answered that you are second to last, then you are wrong again. Tell me, how can you overtake the LAST person?! You're not having a good time at this! Are you? -*-*-*- Third Question: Take 1000 and add 40 to it. Now add another 1000. Now add 30. Add another 1000. Now add 20. Now add another 1000. now add 10. What is the total?
-*-*-*- Fourth Question: Mary's father has five daughters: 1. Nana, 2. Nene, 3. Nini, 4. Nono. What is the name of the fifth daughter?
-*-*-*- Bonus Question: There is a mute [muet] person who wants to buy a toothbrush. By imitating the action of brushing one's teeth he successfully expresses himself to the shopkeeper and the purchase is done. Now if there is a blind [aveugle] man who wishes to buy a pair of sunglasses, how should he express himself?
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******************************** Duncan Hamilton is an artist. He doesn't use paint or a musical instrument. The longest it's taken him to complete a masterpiece is 2 weeks, but most of the time he's under a tighter deadline. What does Duncan sculpt and carve that he has to finish his work in such a short period of time? Ice. Before turning blocks of ice into people, animals and other interesting objects, Duncan used to be a chef. He began sculpting in the mid '70s after dishing it up in London for a while. He also lectured at a college for a short time but dropped that to spend all his time sculpting ice. Now he has his own business and international recognition. Here's what he has to say about his ice sculptures. How Long Do Ice Sculptures
Last? An Ice Sculpture Down The
Drain Special Ice For Special Sculptures The Studio Of An Ice Sculptor Ice Sculptures Come In All
Shapes and Sizes Have any other questions about ice sculpting and carving? Or just wanna see some super-cool ice sculptures? Check out www.icesculpture.co.uk. |
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******************************** Friday, January 7, 2005 Posted:
1147 GMT (1947 HKT) LONDON, England -- Many workers in the UK may have been lucky enough to bank a Christmas bonus last month, but new figures suggest most of them may still be out of pocket. According to figures released this week, British employees did unpaid overtime worth as much as $43 billion last year. The Trade Union Congress (TUC), which conducted the research, said that each employee who performed an average number of extra hours should have received an extra $8,700 if paid at their normal hourly rate. Or, to put it another way, if they had done all their unpaid overtime at the start of the year, they would have worked for free until February 25. The TUC said that London workers suffered the worst deal with more than 700,000 people putting in average of 7.9 unpaid hours a week -- almost a complete extra day at the office every week. Had they been paid for the extra time, the average London worker would have picked up more than $13,000 on top of their regular annual wage. The average number of unpaid hours for the UK as a whole was 7.3 hours. Long hours can contribute to stress, poor health and relationship problems, and few managers would argue that tired, burnt-out staff are good for business. But TUC General Secretary Brendan Barber warned that the UK, which already has the some of the longest work hours in Europe, had become an overtime culture, in which companies were increasingly reliant on workers exceeding their contracted hours. "We're not saying that we should turn into a nation of clock-watchers. Most people do not mind putting in some extra time when there's a crisis or an unexpected rush. But too many workplaces have come to depend on very long hours. They get taken for granted and staff have to do even more if there is an unexpected rush," said Barber. "Worst of all is that many long hours workplaces are inefficient and unproductive. People are putting in long hours to make up for poor organization and planning in the workplace. It also puts employer complaints of the costs of benefits such as pensions or time off for new parents into perspective. Employers have been cutting back on pensions even as their staff put in longer hours." To draw attention to the issue, the TUC has declared February 25 "Work Your Proper Hours Day," when it is urging staff to stick to their contracted hours to remind their bosses how much they depend on their extra efforts. "Take a proper lunch break, not just a sandwich at your desk, and leave on time, to enjoy your own time on Friday evening," it says. "Why not get together with friends working nearby, and go for a coffee, a pint, or take in a show? You deserve it! This is one day in the year for your boss to appreciate your efforts, and for you to appreciate yourself." |
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******************************** Of course, they speak no Coleslawvanian. And while they're in flight they realize that none of the other passengers speaks English. When the plane finally touches down in Coleslawvania, they're relieved that they made it. They go through a lengthy customs search, and when they finally emerge into the parking lot it's late at night and there's nobody waiting to meet them. The one cab driver can't communicate with them. They don't speak any Coleslawvanian, and he speaks no English. He throws up his hands. There's practically no one in the airport. They're resigning themselves to sleeping that night in the airport when Mrs. Crusty sees a woman walking toward them whom she recognizes from the plane. She says, "Oh, thank God! We'll be able to get to our hotel tonight!" And, of course, she's right. How does she know that this woman speaks English? |
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******************************** 2004 | The politics, the passion, and Paris DAVE BARRY Looking back on 2004, we have to conclude that it could have been worse. ''HOW??'' you ask, spitting out your coffee. Well, OK, a giant asteroid could have smashed into the Earth and destroyed all human life except Paris Hilton and William Hung. Or Florida could have been hit by 20 hurricanes, instead of just 17. Or the Yankees could have won the World Series. But no question, 2004 was bad. Consider: We somehow managed
to hold a presidential election campaign that for several months was devoted
almost entirely to the burning issue of: Vietnam. So all things considered,
we're happy to be entering a new year, which according to our calculations
will be 2005 (although the exit polls are predicting it will be 1997).
But before we move on, let's swallow our anti-nausea medication and take
one last look back at 2004, which began, as so many years seem to, with
... But it turns out that the Iowa voters, many of whom apparently do not eat at the right restaurants, are out of the loop regarding the Dean strategic brilliance. Instead they vote for John ''I Served In Vietnam'' Kerry, who served in Vietnam and also has many policies, although nobody, including him, seems to know for sure exactly what they are. Dean, reacting to his Iowa loss, gives an emotional concession speech that ends with him making a sound like a hog being castrated with a fondue fork. Incredibly, this fails to improve his poll standings. Meanwhile the Bush administration, increasingly disturbed by the bad news from Iraq, cancels the White House's lone remaining subscription (Baseball Digest). But the news is much better from Mars, where yet another spunky li'l NASA robot vehicle lands and begins transmitting back photographs of rocks that appear virtually identical to the rock photos beamed back by all the other spunky li'l NASA robots, thus confirming suspicions that the universe has a LOT of rocks in it. In other outer-space news, Michael Jackson, clearly concerned about his trial on charges of child molestation, dances on the roof of an SUV. In lifestyle news, the hot trend is ''metrosexuals'' -- young males who are not gay, but are seriously into grooming and dressing well. There are only eight documented cases of males like this, all living in two Manhattan blocks, but they are featured in an estimated 17,000 newspaper and magazine articles over the course of about a week, after which this trend, like a minor character vaporized by aliens in a Star Trek episode, disappears and is never heard from again. In sports, Pete Rose publishes a book in which he at last confesses to an allegation that dogged him throughout his baseball career: He's a jerk. |
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Defenders of French Language Bestow Dubious Honors on Elite Who Prefer English AP, 2004/11/24 | Paris It is likely not a prize
he'll cherish but Claude Thelot, who oversaw a debate about school reform,
was awarded the "English Doormat" prize on Wednesday for his
perceived assault on the French language. The prize is awarded each year
to the person from the "French elite" who has shown a particular
"determination to promote the domination of Anglo-American in France
to the detriment of the French language." |
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******************************** http://www.iht.com/articles/2004/12/08/business/email.html Challenge for office: Writing
clear English Deficit found as e-mail replaces
phone Hogan receives hundreds of e-mails monthly from managers and executives seeking to improve their writing or their workers' writing each month. He says the number has surged as e-mail has replaced the phone for much workplace communication. Millions of employees must write more frequently on the job than previously. And many are making a hash of it. "E-mail is a party to which English teachers have not been invited," Hogan said. "It has companies tearing their hair out." A recent survey of 120 American corporations reached a similar conclusion. The study, by the National Commission on Writing, a panel established by the College Board, concluded that a third of employees in major U.S. companies wrote poorly and that businesses were spending as much as $3.1 billion annually on remedial training. The College Board is a U.S. organization that helps students going to college. The problem with writing shows up not only in e-mail but also in reports and other texts, the commission said. "The more electronic and global we get, the less important the spoken word has become, and in e-mail clarity is critical," said Sean Phillips, recruitment director at Applera, a California company that makes equipment for life science research, where most employees have advanced degrees. "Considering how highly educated our people are, many can't write clearly in their day-to-day work." "It's not that companies want to hire Tolstoy," said Susan Traiman, a director at the Business Roundtable, an association of leading chief executives whose corporations were surveyed in the study. "But they need people who can write clearly, and many employees and applicants fall short of that standard." Millions of inscrutable e-mail messages are clogging corporate computers by setting off requests for clarification, and many of the requests, in turn, are also chaotically written, resulting in whole cycles of confusion. For example, an e-mail from a systems analyst to her supervisor at a high-tech corporation in Palo Alto, California, said, "I updated the Status report for the four discrepancies Lennie forward us via e-mail (they in Barry file).. to make sure my logic was correct It seems we provide Murray with incorrect information ... However after verifying controls on JBL - JBL has the indicator as B ???? - I wanted to make sure with the recent changes - I processed today - before Murray make the changes again on the mainframe to 'C'." That message persuaded the analyst's employers that she needed remedial training. Some $2.9 billion of the $3.1 billion the National Commission on Writing estimates that corporations spend each year on remedial training goes to help current employees, with the rest spent on new hires. An entire education industry has developed to offer remedial writing instruction to adults, with hundreds of public and private universities, for-profit schools and freelance teachers offering evening classes as well as workshops, video and online courses in business and technical writing. Kathy Keenan, a former legal proofreader who teaches business writing at the University of California Extension in Santa Cruz said she sought to dissuade students from sending business messages in the crude shorthand they learned to tap out on their pagers as teenagers. "hI KATHY i am sending u the assignmnet again," one student wrote to her recently. "i had sent you the assignment earlier but i didnt get a respond. If u get this assgnment could u please respon. thanking u for ur cooperation." Most of her students are midcareer professionals in high-tech industries, Keenan said. Even chief executives need writing help, Roger Peterson, a freelance writer in Rocklin, California, who frequently coaches executives, said. "Many of these guys write in inflated language that desperately needs a laxative," Peterson said, and not a few are defensive. "They're in denial, and who's going to argue with the boss?" But some realize their shortcomings and pay Peterson to help them improve. Don Morrison, a former auditor at Deloitte & Touche who has built a successful consulting business, is among them. "I was too wordy," Morrison said. "I liked long, convoluted passages rather than simple four-word sentences. And I had a predilection for underlining words and throwing in multiple exclamation points. "Finally Roger threatened to rip the exclamation key off my keyboard." Exclamation points were an issue when Linda Landis Andrews, who teaches at the University of Illinois at Chicago, led a workshop in May for midcareer executives at an automotive corporation in the Midwest. Their exasperated supervisor had insisted that the men improve their writing. "I get a memo from them and cannot figure out what they're trying to say," the supervisor wrote Andrews. When at her request the executives produced letters they had written to a supplier who had failed to deliver parts on time, she was horrified to see that tone-deaf writing had turned a minor business snarl into a corporate confrontation moving toward litigation. "They had allowed a hostile tone to creep into the letters," she said. "They didn't seem to understand that those letters were just toxic." "People think that throwing multiple exclamation points into a business letter will make their point forcefully," Andrews said. "I tell them they're allowed two exclamation points in their whole life." Hogan, who founded his online Business Writing Center a decade ago after years of teaching composition at Illinois State University, says that the use of multiple exclamation points and other nonstandard punctuation like the ":-)" symbol are fine for personal e-mail but that companies have erred by allowing experimental writing devices to flood into business writing. "E-mail has just erupted like a weed, and instead of considering what to say when they write, people now just let thoughts drool out onto the screen," Hogan said. "It has companies at their wits' end."
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******************************** http://www.nytimes.com/ Eyeball Jewelry Published: December 12, 2004 Gerrit Melles is soft-spoken and conservative in an I'd-never-get-a-tattoo-or-piercing sort of way, so he's a bit bashful about having created the latest craze in body modification: eyeball jewelry. We're not talking pierced eyelids or eyebrows -- that's child's play at this point. We're talking jewelry placed directly in the eyeball. Here's how it works. An ophthalmologist anesthetizes your eye, then makes a microscopic incision in the conjunctiva, the eye's transparent outer membrane. The doctor drops a tiny piece of jewelry (called JewelEye) into the incision, and the procedure is over. It takes 10 minutes and costs about $4,000, and you spend the next week feeling as if you have a piece of sand in your eye. When the conjunctiva heals, you can't feel it (even when you rub your eye). Melles, an ophthalmic surgeon with the Netherlands Institute for Innovative Ocular Surgery, uses the word ''subtle'' to describe JewelEye: ''It's not like you'll pass someone on the street and say, Whoa, what's in that person's eye?'' But it's impossible not to stare at it when you're face to face. The jewelry is a small, platinum medallion gently curved to fit the eye. It rests just below the surface, held in place by the conjunctiva, like a charm under Scotch tape. Melles stumbled on the idea while developing implantable devices for treating glaucoma. ''I found a way to safely implant things in the outer layer of the eye,'' he says, ''and I thought, Why not make special shapes people could wear for fun?'' He started with hearts and stars but now makes everything from euro signs to Harley-Davidson symbols. According to Melles, the risk of infection is lower with JewelEye than with ear piercing, because JewelEye is sealed in the eye and never exposed to bacteria. It doesn't migrate, even after millions of blinks and countless eye rubbings, and it's removable. ''We have seen no complications,'' he says, ''and no reason to expect them in the future.'' So why doesn't he have one? ''I'm a doctor,'' he says. ''Doctors don't do that sort of thing.'' |
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******************************** The world's patent systems need reform so that innovation can be properly rewarded PATENTS, said Thomas Jefferson, should draw a line between the
things which are worth to the public the embarrassment of an exclusive
patent, and those which are not. As the value that society places
on intellectual property has increased, that line has become murkierand
the cause of some embarrassment, too. Around the world, patent offices
are being inundated with applications. In many cases, this represents
the extraordinary inventiveness that is occurring in new fields such as
the internet, genomics and nanotechnology. But another, less-acceptable
reason for the flood is that patent offices have been too lax in granting
patents, encouraging many firms to rush to patent as many, often dubious,
ideas as possible in an effort to erect legal obstacles to competitors.
The result has been a series of messy and expensive court battles, and
growing doubts about the effectiveness of patent systems as a spur to
innovation, just as their importance should be getting bigger (see article). A crying need for discipline There is an urgent need for patent offices to return to first principles. A patent is a government-granted temporary monopoly (patents in most countries are given about 20 years' protection) intended to reward innovators in exchange for a disclosure by the patent holder of how his invention works, thereby encouraging others to further innovation. The qualifying tests for patents are straightforwardthat an idea be useful, novel and not obvious. Unfortunately most patent offices, swamped by applications that can run to thousands of pages and confronted by companies wielding teams of lawyers, are no longer applying these tests strictly or reliably. For example, in America, many experts believe that dubious patents abound, such as the notorious one for a sealed crustless sandwich. Of the few patents that are re-examined by the Patent and Trademark Office itself, often after complaints from others, most are invalidated or their claims clipped down. The number of duplicate claims among patents is far too high. What happens in America matters globally, since it is the world's leading patent office, approving about 170,000 patents each year, half of which are granted to foreign applicants. Europe's patent system is also in a mess in another regard: the quilt of national patent offices and languages means that the cost of obtaining a patent for the entire European Union is too high, a burden in particular on smaller firms and individual inventors. The European Patent Officemay award a patent, but the patent holder must then file certified translations at national patent offices to receive protection. Negotiations to simplify this have gone on for over a decade without success. As a start, patent applications should be made public. In most countries they are, but in America this is the case only under certain circumstances, and after 18 months. More openness would encourage rivals to offer the overworked patent office evidence with which to judge whether an application is truly novel and non-obvious. Patent offices also need to collect and publish data about what happens once patents are grantedthe rate at which they are challenged and how many are struck down. This would help to measure the quality of the patent system itself, and offer some way of evaluating whether it is working to promote innovation, or to impede it. But most of all, patent offices need to find ways of applying standards more strictly. This would make patents more difficult to obtain. But that is only right. Patents are, after all, government-enforced monopolies and so, as Jefferson had it, there should be some embarrassment (and hesitation) in granting them. |
| ******************************** 5) The New York Times/Consumed: Only disconnect [Etre branché en permanence ou non ?] http://www.nytimes.com/2004/12/26/magazine/26CONSUMED.html CONSUMED Only Disconnect By ROB WALKER Published: December 26, 2004 The Electronic Secretary: Joseph J. Zimmermann Jr., b. 1912 Joseph Zimmermann Jr., who
died this year at 92, invented something called the Electronic Secretary.
The concept behind this clunky device was simple enough: if someone called
you on the telephone and you weren't there to answer, the caller could
leave a recorded message. It wasn't the first answering machine, but it
has been credited as the first to catch on commercially in the 50's. It
was therefore an important development in the technology of connectedness,
the power of being always in touch, which is something that gets a lot
of attention. But Zimmermann's invention was also a key marker in a less
celebrated history -- the history of what could be called the technology
of avoidance. Getting a message from someone you want to talk to is convenient
and nice, but letting a machine take a call from someone you don't want
to talk to is sublime. ''There's always been a battle between access and control,'' notes James E. Katz, a professor of communication at Rutgers University and the author of ''Connections: Social and Cultural Studies of the Telephone in American Life.'' Long before the Electronic Secretary, there were people well off enough to have teams of minions to help them get in touch with whomever they wanted to reach and to filter who could reach them. Even so, adding technology to the screening process was controversial at first. ''Huge numbers of people objected to these machines,'' Katz says. Outgoing messages back then were verbose and apologetic; even when Katz worked for a spinoff of Bell Labs in the 80's, he was told that using an answering machine was ''inhuman.'' Not until 1987 did a majority of Americans polled say it was no longer rude to use such a device. Today, of course, things are different, as the answering machine has given way to nearly ubiquitous voice-mail systems and ''interactive voice-response units'' (the touch-tone-driven systems that answer calls at a vast majority of American corporations). In fact, it's now considered rude not to have some sort of machine to take messages for you. And not only have we become used to machines that take messages, we also sometimes prefer them to live communication (thus the modern practice of delivering unpleasant news when you know the recipient is away from the phone). Between cellphones, e-mail and instant messaging, it's now considered exotic to be truly unreachable at all. Yet for every advance made in the name of connection, there is an avoidance counterstrike. Services pop up that allow us to locate our friends while out on the town (like Dodgeball.com), and services pop up that help us pretend to be one place when we're really somewhere else (like the online ''Alibi and Excuse Club''). Maybe just as crucial to the cellphone as its built-in voice mail is its off switch -- something early phone users never wanted. To get a sense of where the battle between access and control stands today, just ask yourself what happens when you're talking to a friend in person and your cellphone rings. Do you ignore it? Do you check to see who is trying to reach you (relying, of course, on the requisite Caller ID feature)? Do you take the call? Are you happy to be in touch or exasperated to be bothered? The answers depend on a morass of status judgments and social-protocol evaluations, all made in an instant. In his research, Katz has found, not surprisingly, that teenagers and young adults are far more preoccupied with connectedness than anyone else. ''They want to hear from everybody as much as possible,'' he says. Partly this is about a technological comfort level, but it's also about life-stage issues -- the young person still developing his identity is very keyed in to social networks; later, time management becomes more important, and connections are more likely to be seen as interruptions. Nevertheless, all of us seem to some extent to be responsive to the summons from afar, even though that summons often turns out to be a friend using up his cellphone minutes (and your precious time) while in line at the grocery store. If the steady advance of communication technology since the Electronic Secretary has taught us anything, it's that there is something addictive about being in touch -- as much as we might sometimes wish we could kick the habit. As Katz summarizes, ''There is no going back.'' ^RETURN TO TOP^ |
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******************************** WASHINGTON A new FBI computer program designed to help agents share information to ward off terrorist attacks may have to be scrapped, the agency has concluded, forcing a further delay in a four-year, half-billion-dollar overhaul of its antiquated computer system. The bureau is so convinced that the software, known as Virtual Case File, will not work as planned that it has taken steps to begin soliciting proposals from outside contractors for new software, officials said. The overhaul of the decrepit computer system was identified as a priority both by the independent commission that investigated the Sept. 11 attacks and by members of Congress, who found that the FBI's old system prevented agents from sharing information that could have headed off the attacks. Since the attacks, Congress has given the FBI a blank check, allocating billions of dollars in additional funding. So far the overhaul has cost $581 million, and the software problems are expected to set off a debate over how well the bureau has been spending those dollars. The bureau recently commissioned a series of independent studies to determine whether any part of the Virtual Case File software could be salvaged. Any decision to proceed with new software would add tens of millions of dollars to the development costs and render worthless much of a current $170-million contract. Requests for proposals for new software could be sought this spring, the officials said. The bureau is no longer saying when the project, originally scheduled for completion by the end of 2003, might be finished. FBI officials have scheduled a briefing today to discuss what a spokesman said was the "current status of FBI information technology upgrades." A prototype of the Virtual Case File was delivered to the FBI last month by Science Applications International Corp. of San Diego. But bureau officials consider it inadequate and already outdated, and are using it mainly on a trial basis to glean information from users that will be incorporated in a new design. Science Applications has received about $170 million from the FBI for its work on the project. Sources said about $100 million of that would be essentially lost if the FBI were to scrap the software. "It would be a stunning reversal of progress," Sen. Judd Gregg (R-N.H.), the chairman of the Senate appropriations subcommittee that oversees funding for the FBI, said in an interview with the Los Angeles Times this week. "If the software has failed that sets us back a long way. This has been a fits-and-starts exercise, and a very expensive one for a very long time," he added. "There are very serious questions about whether the FBI is able to keep up with the expanding responsibility and the amount of new dollars that are flowing into it. We have fully funded it at its requested levels." A spokesman for Science Applications, Ron Zollars, said via e-mail that the company had "successfully completed" delivery of the initial version of the Virtual Case File software last month. He declined to comment further. The stripped-down prototype will be running for three months. The bureau plans to then "shut it down, take all the lessons learned and incorporate them in a future case management system," a person familiar with the bureau's plans said. Science Applications will apparently be no part of that future: Its contract expires at the end of March, and there were no plans to renew it, sources said. That the software may have outlived its usefulness even before it has been fully implemented did not surprise some computer experts. An outside computer analyst who has studied the FBI's technology efforts said the agency's problem is that its officials thought they could get it right the first time. "That never happens with anybody," he said. Some sources sympathetic to the FBI defended the process, and said that what has been learned in designing the software has given the bureau valuable design and user information. The replacement software may even be called the Virtual Case File, although it is unlikely to bear much resemblance to the product that is being rolled out to about 300 users testing the prototype in New Orleans and Washington. The prototype's main feature allows users to prepare documents and forward them in a usable form. Eventually, the FBI expects to have software with added features for managing records, evidence and other documents, along with the ability for users to collaborate on documents and share information online. The move is being engineered by Zalmai Azmi, who has been the FBI's chief information officer for the last year. People familiar with his work say Azmi recognizes that the change in direction is likely to generate political heat but that it will serve the bureau better in the long run. The development illustrates the problems in keeping up with rapidly changing technology that confront any business, as well as the changing mission of the FBI since the Sept. 11 attacks, among other issues. Since the attacks, the FBI has rolled out thousands of new computers and set up new secure electronic networks to exchange information, both inside the bureau and with a small number of intelligence agencies. The bureau has also created a database covering millions of documents in the agency's files that are more easily retrievable than before the attacks, and established new systems for managing the overall architecture and budgeting for its computer programs. The overhaul of the computer system was conceived before the Sept. 11 attacks, when the FBI's main job was catching drug dealers and corrupt politicians, rather than weeding out terrorists before they could strike. At least until recently, the bureau's shoe-leather culture never fully embraced cutting-edge technology, leading to rapid turnover in its management ranks. A Government Accountability Office report last year noted that the FBI had gone through five chief information officers in the preceding 24 months. The chief manager of the technology upgrade known as Trilogy quit last year for personal reasons after being lured from private industry two years ago. The effort has also been the subject of a number of critical reports. Last spring, technology experts for the National Research Council found that the Trilogy project failed to reflect the FBI's new emphasis on terrorism prevention and was "not on a path to success." A trade publication, Government Computer News, reported late last month that the Justice Department's inspector general had concluded in a draft report that Virtual Case File would also fail to meet the bureau's needs, and that officials had "no clear timetable or prospect for completing" it. A spokesman for the inspector general's office declined to comment on the draft, as a matter of policy. The FBI has had preliminary discussions with a number of vendors about the possible design of new software. One approach that the bureau is considering is a case-management system that could be used by other agencies, including the departments of Justice and Homeland Security. It is also looking into using off-the-shelf technology as a way to save money. The FBI has retained Aerospace Corp., a nonprofit, federally funded research firm in El Segundo, to conduct an independent evaluation of Virtual Case File. It has also hired BAE Systems, a British defense contractor, to identify and evaluate the specific needs and requirements for any permanent system. The companies' reports are due later this month. |